Student Loan Ombudsman

The Federal Student Aid (FSA) Ombudsman Group of the Department of Education helps resolve disputes and solve other problems with federal student loans.

Contact Information for the FSA Ombudsman Group

Via on-line assistance: https://studentaid.gov/feedback-ombudsman/disputes/prepare
Via telephone: (877) 557-2575 (toll free)
Via fax: (606) 396-4821
Via mail:
FSA Ombudsman Group
P.O. Box 1843
Monticello, KY 42633