When navigating to WebAdvisor or clicking a link that goes to a page in WebAdvisor, a message appears saying "The maximum number of cookie values has been reached." and WebAdvisor does not load.
If this does not work, user will need to clear the cookies from the browser.
In all browsers other than Safari, use Ctrl+Shift+Delete. For additional support on clearing cookies in browsers, follow the steps documented here.
Once the cookies are cleared, click Close Window on any new windows that WebAdvisor creates to keep from reaching the cookie limit again, and always click Log Out to end the session rather than simply closing the original window or tab.
If clearing the cookies does not work, opening a private browsing window will allow WebAdvisor to open.
To open a private browsing session on a Windows PC:
To open a private browsing session on a Mac:
WebAdvisor stores a cookie for every new window it opens and has a programmed limit for the number of cookies it will store in a browser. Once this limit is reached the maximum cookies error appears. Clicking 'Log Out' before exiting WebAdvisor will erase that particular session cookie but will not affect previous session cookies.
We do our best to link to only the best external sites but we cannot be held responsible for the quality or accuracy of such websites.
For additional support, contact the Customer Care Team at 864-250-8000 or submit a request for assistance online.