Customer Service and Technical Support

• Live support, customer care representatives are available by phone at 864-250-8000 between the hours of 8 a.m. and 6 p.m. Monday – Thursday and 8 a.m. and 3 p.m. Friday.
• After hours and on weekends and holidays, students can submit a request for assistance online.

• Continuing education students receive a Blackboard account. For technical assistance with user names or passwords, please call 864-250-8000 between the hours of 7 a.m. and 7 p.m. Monday – Thursday and 7 a.m. and 3 p.m. Friday.

You will receive an email with instructions to login to your accounts after you have been accepted as a student.

• To determine your user name, go to What's my User ID? The same user name is used for GTC4me, Self Service, student email and Blackboard. You access Blackboard, Self Service and student email apps when logged into GTC4me.
• To have your GTC4me/student email password reset, use the Self-Service Password Reset Tool. Refer to the Self-Service Password Reset Tool User Guide or submit an online request for help.

Multi-factor authentication (MFA) is required for all Greenville Technical College accounts. To register for MFA please follow the detailed instructions in our MFA Set-Up Guide. For further assistance, submit an online request for support.

Frequently asked questions and solutions for GTC4me, Blackboard and student email »

For instructions for completing the online application, visit https://www.gvltec.edu/online-app-guide/.

If you need your password reset for your application, you can call the Customer Care Team at 864-250-8000 or submit an online request for help.

If you applied in the past but don’t remember the password to access that application, you can call the Customer Care Team at 864-250-8000 or submit an online request for help.

To cancel an application, contact your admissions specialist. You can find yours at https://www.gvltec.edu/contact-admissions/.

• Students will receive access to Blackboard in their GTC4me account about 4 to 6 hours after registering for the current term’s classes.
• Students will receive access to the Blackboard course itself about 24 hours prior to the start of classes.

• Students needing support with issues in their enrolled Blackboard classes after the class starts should contact their instructors for assistance.
• Instructors who need support with Blackboard issues should contact their Academic Program Director (APD) or put an OIT Help desk ticket from their desktop or use the Online Request Form on this page.

Note: The college does not support student or employee issues with personal computers or devices. Be sure to use Google Chrome or Microsoft Edge on a laptop or desktop when accessing Blackboard through GTC4me. GTC4me is not compatible with Safari or iPhones. 

For more information, visit the online learning help and information page »

• have a colleague enter an OIT Help ticket on your behalf
• call the customer care team at 864-250-8000 between the hours of 7 a.m. and 7 p.m. Monday – Thursday and 7 a.m. and 3 p.m. Friday (through August 30).
• submit a request for assistance online